General FAQs

Casino Games

What Casino games are offered? Where can I find the rules of Blackjack and Roulette? Can I play Casino games using a Mac personal computer? Can I play Casino games on your mobile software? What is the origin of the Casino games software? Can I chat with players at Multi-Player casino tables in the same way I do at poker tables? What is Return to Player (RTP) and how can I find the RTP % for Casino games?


What is a 'Split' in Blackjack? How do I 'Double Down' in Blackjack? What is 'Insurance'? What is the difference between a soft 17 and a hard 17 in Blackjack?


How many numbers are there on a Roulette wheel? What is the meaning of 'Inside Bets' and 'Outside Bets'?

Casino Gameplay

What is a Random Number Generator (RNG)? Is it possible to hide Casino games navigation in the main lobby? How many tables can be played at once? What is the meaning of Single Player tables and Multi-Player tables? Can the Dealer Voice be switched off? Why do Casino games tables not display my custom table background? If I am playing at a Blackjack table and in the middle of a hand, can I 'Double' or 'Split' if I do not have sufficient funds? How long can players sit out at casino games tables?

Casino Disconnection Policy & Refunds

What is an incomplete game, and how can it be completed? How does the system finalise these games?

Play Money

Can I play Casino games for play money?

Reward Points

Do I earn reward points in Casino games?

Instant Bonus

What is an Instant Bonus? Where in my account can I check if I have an Instant Bonus? How can I get an Instant Bonus? I have more than one Instant Bonus, which bonus should I use first? What do I need to do to convert my Instant Bonus to real money? I received an Instant Bonus, what should I do next? What is my Instant Bonus balance? What is Surrender Value? Can my Instant Bonus expire?


Can I play casino games using my current account balance?


Do I need to create a new account to play Casino games? Who do I contact if I have further Casino games-related questions or concerns?

Installing Flash Player

How to get and install Flash Player

Get the App

Get the App

Play Casino games on-the-move with the app, available for download on iOS and Android.

Casino Instant Bonus

Casino Instant Bonus

See the Casino Instant Bonus page to find out how your Instant Bonus works, and how to use it.

Playing for Real Money

Chip Stack

Make your first real money deposit and start playing now. Deposits are fast and secure.